Team Leader, Branch
Business Segment: Personal & Private Banking
Location: ZA, undefined, Western Cape, Cape Winelands
Job Type: Full-time
Job Ref ID: 80182074A-0002
Date Posted: 10/16/2024
Job Description
To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.
This role could potentially operate across different areas/branches in the Cape Winelands: Eerste Rivier, Franschhoek, Helderberg, Somerset West and Stellenbosch.
Qualifications
Minimum Qualifications
National Diploma (NQF6 FAIS recognized qualification)
Experience
3-4 years experience in branch processes, products and systems with sound understanding of bank policies. Experience in the application of coaching techniques would be beneficial, as part of having led a team.
Additional Information
Behavioral Competencies:
- Challenging Ideas
- Directing People
- Understanding People
- Exploring Possibilities
- Following Procedures
- Making Decisions
- Producing Output
- Articulating Information & Providing Insights
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding (Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
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