Responsibilities:
- Manage daily operations of stores to meet business goals.
- Make sure that the store is open on time, and all the staff is present 15 min before opening.
- Address all out of lines and assist store to rectify the problems.
- Supervise and guide the staff to maximize sales.
- Develop a safe and positive work environment for staff, create a good vibe and keep the staff motivated.
- Solve day-to-day problems within the store and follow all disciplinary procedures necessary.
- Report all staff issues and behavior that you are unable to solve to Head Office.
- Recruit suitable staff for the vacancies within your area, and potential managers will be interviewed by HR and/or Operations Manager.
- Training and development
- Train staff on daily responsibilities, brand promotion and customer service.
- New staff induction – responsible for training staff on product knowledge, sales, and stock take procedures.
- Conduct performance discussions with staff/managers monthly. Evaluate employee performance and develop individual development plans.
- Staff Discipline – Managers to issue warnings to staff and hand them in to area manager.
- Ensure all staff clock in and out (mornings/lunch and break times/closing times).
- Assist in interviews, recruiting and training staff.
- Stock control
- Security and risk control – ensure all staff get searched, alarm activated and sensormatics in working condition.
- Store counts – As per procedure communicated via head office and risk team.
- Stock monitor (age analysis, good and bad sellers and replenishment orders) feedback to OPS AND Head office on Monday IN MORNING MEETING.
- IBT tracking – Follow up on outstanding IBT’s daily.
- Scan stock take result must not be over 0.5%.
- Sales and targets
- Achieving daily sales targets and monthly store target (issued by your NOM manager monthly).
- Sales Tracking – post figures and monitor sales and staff.
- Store banking to be done before 10am each morning.
- Send all paperwork to Head Office after the weekend.
- Customer service
- Ensure customer satisfaction by delivering timely and quality services.
- Address customer issues and queries in an accurate and timely manner.
- Visuals
- Visual checklist must be done by Area manager and should not be lower than an average of 90%.
- Ensure stock rotation is done and the layout is correct.
- Check the merchandising principles as per the communication from the visual team.
- General
- Key responsibilities – only the manager and assistant manager are allowed to have keys.
- Report and updates
- Monday Report – feedback from Area managers to Head office.
- Incident report to be handed in Monday morning (if any).
- Stock feedback to Head Office Monday morning meeting.
- Promotion suggestions.
- Centre footfall- email results to NOM.
- Stock order to warehouse before 10am on Monday morning.
Profile of a Bogart Area Manager:
- Be an Individual
- Be a Positive Thinker
- Be a Leader and Mentor
- Be an Example
- Be Disciplined
- Be Professional at all times
- Be Passionate towards your juniors
- Be Efficient & Result Driven
Setting Goals:
- Set-out Goals for yourself and your staff.
- Ensure your goals are small & achievable.
- Be in CONTROL of your goals by monitoring them regularly.
- Know your weakness & challenge yourself.
- Improve on your weakness.
Admin:
- Administration of the Stock, Sales and Banking per store is the ultimate responsibility of the Store Manager.
- Weekly Checklist actioned and followed up every week.
- Ensure that Store teams are completing their Daily Planner.
Visual Merchandising and Operational Excellence:
- The store cleanliness, neatness and lighting specs are ultimately the responsibility of the store manager and Visual Manager.
- Visual directives will be sent out regularly and must be executed as per instruction.
- Music and TV programs must be as per the program content sent to the store.
Employee Scheduling:
- Employee Schedules (Rosters) need to be sent before the 22nd of each month to the Area Manager.
- NO Store may open with less than 2 employees.
- No Store may close with less than 2 employees.
Incident Report:
An Incident report needs to be completed if an out of the norm incident occurred at a store.
The report may be requested from any HO Head of Department.
All sections need to be completed in full:
- Incident – Describe the incident in full.
- Employee’s involved – Describe the involvement of each employee.
- Final Outcome – What Measures were put into place to resolve the matter.
Job Type: Full-time
Work Location: In person
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