Join a diverse team as an IT Operations Administrator and play a pivotal role in delivering exceptional technical support services to valued clients. This is an exciting opportunity for a highly motivated individual with a proven admin background, procurement and technical support experience who enjoys providing outstanding customer service.
Duties and Responsibilities:
- Act as the first point of contact for helpdesk tickets.
- Assign tickets accordingly and efficiently via the ticketing system (Freshdesk).
- Maintain and update Excel reports.
- Manage and report on the Help Desk ticketing system.
- Maintain hardware and software inventory.
- Assist with purchasing tech equipment and follow up on orders.
- Coordinate with vendors on hardware replacements.
- Promptly address and resolve customer inquiries and issues with professionalism and courtesy.
- Maintain accurate records of all customer interactions, troubleshooting steps, and resolutions.
- Create technical documentation to aid in future customer inquiries.
- Collaborate with other departments to escalate and resolve issues, keeping clients and colleagues updated on progress.
What’s in it for you -
Salary: R6 500 – R7500 per month depending on experience.
40 days paid holiday annually.
Full remote working (8:30am – 17:00pm UK time).
Remote Work Requirements:
As a remote employee, you are expected to have access to a reliable internet connection and a suitable workspace. You should also be able to communicate effectively with team members through various virtual communication tools.
Mandatory Skills:
- Minimum 2 years of experience in technical support/helpdesk and proven administration experience.
- Proficient in MS Word, Excel, Outlook, and Teams.
- Knowledge of software applications, networks, and troubleshooting techniques is advantageous.
- Outstanding customer service skills with the ability to handle difficult and complex situations.
- Excellent communication skills, both written and verbal.
- Ability to work well under pressure and meet tight deadlines.
- Highly organized with strong attention to detail.
- Strong administration skills.
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