Primary Purpose
Responsible for achieving Acquiring & Merchant Sales targets for the relevant region, inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.
Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.
Training of new customers and staff on acquiring payment processing methods/procedures, equipment & devices.
Minimum Requirements
QUALIFICATION
- Matric or equivalent qualification
- Degree/Diploma in Business related field (Ideal)
EXPERIENCE
- 5 years' experience in the payments and/or banking industry, preferably with acquiring, card and/or merchant experience
- Payments knowledge both within the issuing and acquiring environments
- Customer focused
- Understanding the sales dynamics and targets (Ideal)
- 5 to 10 years in the payments and/or financial industry, preferably with acquiring (card) and/or merchant experience (Ideal)
Duties and Responsibilities include but not limited to:
FINANCE & OPERATIONS
- Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant’s requirements, goal & objectives.
- Understand the complexities & dynamics of the sales acquiring/merchant targets, achieve and exceed these consistently.
- Adopt a commercial approach to appropriate cost-to-service, versus value generation.
- Achieve and exceed the agreed merchant service fee targets.
- Participate in the design and execution of the respective Regional Sales plan.
- Action and manage all sales leads received from potential merchants.
- Negotiate pricing, complete & sign new merchant and other related agreements.
- Execute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions.
- Achieve sales (new business & existing growth).
- Continuously keep abreast of the latest developments and trends.
- Recommend payment solutions based on projections.
- Monitor effectiveness of Regional Sales campaigns.
- Work closely with internal & external business stakeholders/partners.
- Monitor individual sales performance and provide feedback to management.
- Ensure management is regularly updated on sales activities.
- Create and execute opportunities and prospects for new business.
- Review national competitor information and market trends.
- Research and present recommendations to introduce improved products and/or customer offers.
PROCESSES & PROCEDURES
- Adhere to the laid down sales processes & procedures.
- Complete new applications and ensure that process is finalized within agreed service level turnaround times.
- Continually add value to the BB Merchant Services & Customer Solutions team.
- Understand and conform to the content of the organisation's policies & procedures.
TEAMWORK
- Maintain a positive attitude, drive and promote the sharing of knowledge & experience.
- Interact closely with various members of the supporting and operational environments.
- Contribute to teamwork, accountability, delivery, quality & speed of information shared.
- Effort to build & maintain quality inter-personal relationships.
- Respond openly to feedback and promote harmony and teamwork in the sales team.
- Take accountability for the achievement of operational objectives.
- Continuous development of the knowledge base and intellectual property.
CUSTOMER & RELATIONSHIP MANAGEMENT
- Improve key relationships and change the acquisition methodology.
- Identify stakeholder requirements and expectations.
- Continuously relationship manage all merchants in the respective region.
- Meet and attend to internal & external meetings.
- Engage with the business partners/stakeholders.
- Take & accept primary responsibility for merchant satisfaction.
- Training of new customers and their staff on acquiring payment processing methods.
- Manage relationships with group companies and external customer base.
- Educate existing clients about the specific acquiring/merchant products and services available.
TRAINING & DEVELOPMENT
- Take ownership for driving own career development.
- Preparation and signing-off of a Training/Skills development plan.
- Achievement of objectives/milestones set-out in the development plan.
This position is advertised in line with our commitment to Employment Equity.
#J-18808-Ljbffr