Business unit, Department, Reporting
Business Unit | Operate |
Department | Managed Services Cloud |
Job grade/level | M6 |
Core Description
Responsible to manage a group of end user support specialist who are responsible for maintaining & supporting end user device. Also manage
resources (People, Finance, Equipment) and coordinates activities in support of the DCO business plan
Key Deliverables / Primary Functions
Ensure that the levels of IT service delivery are achieved both for existing and new services are in accordance with the agreed targets.
• Establish and maintain relationships with relevant stakeholders and produce executive reports.
• Adherence to corporate governance, policies, compliances, BCOE and non-disclosure agreements.
• Ensure operational efficiency is achieved through ITIL discipline.
• Implement operational plan and deliverables.
• Responsible for implementation of change initiatives
• Establish an enabling work environment and culture for optimum staff performance.
• Motivate, guide and development of staff.
• Provide team leadership by providing targets and measures for productivity.
• Drive implementation of solutions and organisational renewal.
Core Functional Skills & Capabilities
Business Acumen
Problem solving
Decision Making
Continuous Improvement
Core Behavioural Competencies
Job Match
Leading and supervising
Delivering Results & Meeting customer expectations
Adhering to principles and values
Relating and Networking
Working with people
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 Years relevant experience in DCO Field Support and Operations
Or
- 5 Years relevant experience in DCO Field Support and Operations
Certifications
ITIL Foundation
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control | 1-10 |
Level of Engagement | Engagement will all levels within the organisation, internal and external to the business |
Special Requirements / Employment Condition
Workplace / Physical Requirements
Full-time Client Based Position
Billable
Revenue Generating