Business unit, Department, Reporting
Business Unit | Solutions |
Department | |
Job grade/level | M4 |
Core Description
Oversee and direct the operational delivery of IT solutions and services to key clients, which includes leading the running and maintenance of application solutions/services sets to transform IT solutions and services and realise the digitalisation journey for our key clients
Key Deliverables / Primary Functions
• Contribute towards the development of IT solutions and help define the related IT strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
• Lead the running and maintenance of IT solutions and services in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the development and implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to customer.
• Manage and/or oversee multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Develop new business and operating models that take advantage of new domains, functional, technology and information assets within the software area.
• Manage the identification and mitigation of strategic risk within related services to key clients.
• Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Promote and facilitate optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance.
• Establish and foster a culture of performance excellence, employee engagement and transformation.
Core Functional Skills & Capabilities
Application Management
Account Management
Business Acumen
Customer and Business Needs Analysis
Risk Management
Core Behavioural Competencies
Job Match
Leading and supervising
Persuading and Influencing
Delivering Results & Meeting customer expectations
Planning & Organising
Deciding & Initiating Action
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 7 years’ experience in Telecoms related IT solutions, preferably within a large and highly complex ICT organisation, of which 2 years are on management level.
OR
9 years’ experience in Telecoms related IT solutions, preferably within a large and highly complex ICT organisation, of which 2 years are on management level.
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control | 16 |
Level of Engagement | Engagement will all levels within the organisation, internal and external to the business. |
Special Requirements / Employment Condition
Workplace / Physical Requirements
Full-time Client Based Position
Non-Billable