Business unit, Department, Reporting
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Business Unit | Cloud Platform Solutions |
Department | EIS |
Position reports to | Manager |
Job grade | S6 |
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Compilation date : March 2023
Core Description
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Business Unit | Cloud Platform Solutions |
Department | EIS |
Position reports to | Manager |
Job grade | S6 |
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Compilation date : March 2023
Key Deliverables / Primary Functions
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Business Unit | Cloud Platform Solutions |
Department | EIS |
Position reports to | Manager |
Job grade | S6 |
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Compilation date : March 2023
Core Functional Skills & Capabilities
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Core Behavioural Competencies
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Minimum Qualifications
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Additional Education -Preferred /Advantage
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Experience
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Business Unit | Cloud Platform Solutions |
Department | EIS |
Position reports to | Manager |
Job grade | S6 |
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Compilation date : March 2023
Certifications
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Professional Memberships in Relevant Industry
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Level of Engagement & Span of Control
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
- Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
- Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
- Support, maintain and manage the technical aspects of a managed monitoring solutions and ensure contracted service level agreements are met.
- Perform proactive activities such as health-checks, documentation updates and performance reporting
Business Unit | Cloud Platform Solutions |
Department | EIS |
Position reports to | Manager |
Job grade | S6 |
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction.
3 years’ experience in infrastructure solutions specifically in monitoring and surveillance
OR
Grade 12 & 5 years’ experience in infrastructure solutions specifically in monitoring and surveillance
Span of Control : 0
Level of Engagement : Internal & External Stakeholders
Compilation date : March 2023
Special Requirements / Employment Condition
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
Workplace / Physical Requirements
ITIL v3 Foundation Phase
Job Match
Culture Match
NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Technology
OR NQF 4: Grade 12
Drivers Licence and Reliable Vehicle - both required
Hybrid Remote Worker
Communication
CCNA
Analysing
Ability to work multiple shifts
Contract Management
Applying expertise & Technology
Customer Management
Delivering Results & Meeting customer expectations
Infrastructure Technology
Following instructions & procedures
Service Level Agreement (SLA) Management
Working with people
"BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements.
We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity."