About the team: The Underwriting department supports the Bank by assessing the risk of lending and protecting the Bank against this risk and losses. With strong market knowledge, a diagnostic approach and ability to give dependable decisions, the team take a common-sense approach to manual underwriting.Our philosophy:Before you read on, we'd like you to know that we're committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: https://www.osb.co.uk/careers/overview/Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.What you will be doing: In this role, you will be responsible for providing a high level of customer service to internal and external customers including brokers and solicitors as well as assessing key documentation.You will have the opportunity to work within a supportive and inclusive team, with a clear progression route in place to support your career goals.Your responsibilities will include… Management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion.Assessing mortgage application & post offer documents and Process Certificate of Titles in line with the Bank's policy and standards.Working in collaboration with the underwriters to perform pre-offer and post offer pipeline chases to Service Level Agreement.Identifying any potentially fraudulent activity and escalate any concerns to Management.Completing general administration duties and ad hoc tasks or projects as and when requiredIn return for your commitment: Please use this link to see the fantastic benefits available at OSB:https://www.osb.co.uk/careers/overview/benefitsCould you be the one?We are looking for talented individuals who have the experience and knowledge set out below: Experience in communicating with variety of customers and 3rdPrevious outbound call experience.Knowledge of the property buying process is advantageous.What to do next:If this sounds like you, please apply now!If shortlisted from your initial application we operate a personalised recruitment process.Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don't stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. #INDLP