Job Overview
Coordinate and manage the contracts, proposals and other designated processes for assigned customers to efficiently produce accurate and timely information.
Essential Functions
- Manage the day-to-day contract, proposal and other designated processes for large complex contracts.
- Act as regional expert on contracts, proposals and/or other designated processes and key interface for assigned customers, ensuring consistency in approach, metrics and format.
- Manage project requirements, identify discrepancies and interact with customers to resolve issues.
- Develop and implement processes with a primary focus on increasing customer satisfaction and creating efficiencies while maintaining consistency among all teams.
- Provide direction and strategy on projects and initiatives with minimal oversight.
- Maintain a focus and actively work towards attainment of all corporate goals (including but not limited to revenue, sales, and employee retention) and implement strategies to achieve those goals.
- Support with development and negotiation of MSA.
- Develop in-depth understanding of, and be compliant with all processes and policies relating to the development of contracts and proposals.
- Act as primary internal customer interface, responsible for developing key relationships.
- May participate in bid defense, customer meetings and on task forces as required.
- Provide advice, support and guidance as needed and serve as a mentor to colleagues.
- Perform other duties as assigned.
Qualifications
- Bachelor's Degree in Life Science, Business Management or related field and 7 years experience in Contracts or Proposals or equivalent combination of education, training, and experience.
- Knowledge of CRO Industry.
- Excellent knowledge of Microsoft Excel, Word and understanding of costing models.
- Excellent knowledge of contract, proposals and budget processes and ability to interpret budgets and protocols.
- Possess strong analytical skills and excellent verbal and written communication skills.
- Ability to establish and maintain effective working relationships with coworkers, managers and customers.
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