- TAT- repair turnaround time management for call-back
- FCR- First call resolution
- REDO – Same symptom repeat repair
- CMI – customer satisfaction
- LTP – repair delays
- Diagnose and Support Home Appliance products for both software and hardware
- Be ready to guide customers with installation and product knowledge related problems
- Track, prioritize and Support Phone Fix requests using Mobile GSPN system
- Telephonic and remote (RM) support of different types of HA products, Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc.
- Identify problems and repair Installation issues, Internet connectivity, Wi-Fi models
- Use of Mobile/GSPN Hass ChatBot systems
- Documenting issues, feedback / Update of CIC T1
N3 electronics higherÂ
Minimum Matric/ Alternate
                  A+ /N+/ MCSE
                  NTS3 Electronics
                  Workshop (CE Repairs) 4Y+
                  IH CE Repairs 4Y+
                  CIC experience (4Y+)
Additional: Electronics course ( ALT Electrical)
                   Customer Empathy Course
                   REF Safe Handling    Â
                   Electro mechanical course
