We are actively seeking a motivated and dynamic individual to join our team as a Junior/Intermediate Application Engineer. This role is pivotal in providing technical support to Mecad Manufacturing customers, emphasizing phone support, training, installation, and technical sales assistance. As a valued member of our team, you will be customer-focused, task-oriented, and dedicated to delivering efficient and timely results. This presents a fantastic opportunity for a technical problem solver with a passion for software and a keen interest in manufacturing, fabrication, and cutting machinery.
Responsibilities:
- Providing fast and effective support to our clients via phone calls, emails, TeamViewer or on-site
- Support function in allocated specialized fields within the software package
- Presenting of various training courses as allocated to each AE
- Providing demonstrations and technical insight into the various software packages to assist the sales team during the sales process
- Review customers' technical needs and assists higher level engineers in developing service solutions to meet these needs
- Monitoring existing systems and recommending improvement
- Sharpen your knowledge on the software with its most recent functions and features
- Improving your knowledge through training and the certification program
- Assist with presentations/demonstrations at webinars/seminars/hands-on training and the launch events
- Conducting implementations for customers on any of the SN products
- Assist with the delivery of products to clients and ensure the customer is aware of Mecad and the support we provide
- Fishing for potential leads when talking to customers
- Assist customers with consultation work if they do not have the knowledge or a license of a specific product.
- Trouble shoot customer issues and provide all test results and findings to us in a professional manner so that this information can be used by developers to enhance the product
- Be the link between customer and our product.
Position Requirements: Formal Education & Certification - Matric
- Mechanical Engineering degree
- Relevant technical experience
Knowledge & Experience - Customer care
- Understanding of SOLIDWORKS or similar software
- Knowledge/Experience with SigmaNEST
Personal Attributes - Excellent communication skills
- Eager to learn
- Comfortable with different clients
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