Job Description
Client Relationship Management
Serve as the main point of contact for all clients, addressing queries, concerns, and requests in a timely and professional manner.
Foster strong relationships with tenants, ensuring a high level of satisfaction and retention.
Organize and promote community-building activities and networking events to enhance tenant engagement.
Operations Management
Oversee the daily operations of the office space, ensuring that it is clean, well-maintained, and fully functional.
Ensure all office equipment, internet, and utilities are in working order, resolving issues as they arise.
Manage and supervise a small team of administrative and maintenance staff, if applicable.
Coordinate with external vendors for services such as cleaning, security, and IT support.
Financial Management
Manage the centre’s budget, monitor expenses, and ensure profitability by optimizing occupancy and controlling costs.
Prepare and present regular reports.
Oversee billing, rent collection, and any financial matters related to client contracts and leases.
Sales and Marketing
Immediate responses of sales enquiries and closing of leads.
Conduct tours of the office space for prospective tenants, highlighting key features and benefits.
Develop and implement marketing strategies to attract new clients, including digital marketing.
Health & Safety Compliance
Ensure that the office environment complies with all health and safety regulations.
Implement and maintain emergency procedures and protocols.
Facility Management
Ensure the office layout is optimized for productivity, client needs, and aesthetic appeal.
Coordinate any necessary renovations or upgrades in a manner that minimizes disruption to clients.
Strategic Planning and Reporting
Provide input to the overall strategy of the shared office business.
Analyze occupancy trends and provide insights for improving operational efficiency and customer experience.
