IGrow Group of Companies , one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town.
Requirements:
- Matric
- A degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field
- 3-5 years experience in a CRM Analyst role preferably in financial services
- Selfstarter with strong initiative and problem-solving skills
- Track record of leveraging industry and internal proof points
- Ability to handle a large number of projects and deadline driven
- Self motivated and able to complete tasks with minimal instruction
- Highly organised
- Work from the office
- Hands-on experience with popular CRM systems like Salesforce, Zoho and Pipedrive is crucial.
- Experience in business analysis, particularly in understanding business processes and translating them into technical requirements, is essential.
- Experience in managing or supporting CRM-related projects, including implementation, customization, and integration with other systems.
- Familiarity with the industry in which the CRM will be applied e.g., finance, is beneficial
Duties and responsibilities include, but not limited to:
- Lead day to day system management and optimization.
- Optimizing software to the best of it's ability
- Reporting, updating, account sorting, account ranking, data entry and account management
- Organizing and analyzing marketing and customer data and helping Sales and Marketing teams
- Analytical and data driven approach to creating new revenue opportunities
- Knowledge of customer acquisition and retention strategies
- Creating new policies and optimizing the relevant systems usage with the Sales teams
- Exceptional verbal and written communication skills
- Social and emotional intelligence to tailor interactions for internal stakeholders
- Extensive product knowledge of Zoho, Pipedrive and Salesforce.
- Technology skills in multiple CRM systems, software and applications