Regional Technical Manager

Fidelity Services Group • Other • Gqeberha, Eastern Cape, South Africa • $200 - $300 / year • 4h ago

Main Purpose of Job:

To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

Qualifications & Experience:

Relevant Degree or equivalent
5-8 years’ experience in a Security industry
Extensive Technical Experience
People management experience

Job Requirements & Other Attributes:

Computer Literate (MS Office and Outlook)
PSIRA registered (Grade A)
Budgeting knowledge
Project Management
Conversant in SAIDSA requirements

Duties:

Manage the Installations and Service revenue
Manage the implementation of Sales through the Technical program in the region
Manage the fuel consumption within Technical
Manage the Overtime costs within Technical
Manage and maintain “wait/lead time” for installations and servicing of alarms
Manage operating cost of the technical fleet vehicles
Manage and drive the new product line
Manage staff turnover within Technical
Manage and control the operating costs within Technical (Budget)
Manage absenteeism and excess leave within Technical

EHS:

Conduct EHS audits within Technical
Conduct fire and evacuation drills
Conduct EHS inspections within Technical
Improve and manage the accident ratio in Operations Departments

Customer Service:

Identify the root cause for customer service issues in Technical
Manage and compile reports on any outstanding issues on callouts and services rendered
Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
Provide guidelines for training and succession planning

Performance Management:

Create a performance-based culture through implementing a cutting-edge performance management system and provide necessary training
Provide guidelines for training and succession planning

Competencies (Technical & Behavioural):

Timely decision making
Delegation
Interpersonal savvy
Business Acumen
Manage diversity
Caring about direct reports
Action-orientated
Customer focus
Negotiation
Problem solving

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