Head of Knowledge Management
Guildford OR London
£70,000 - £74,000
Hybrid working - 2 days per week in the office
Purpose
Leading a team of Training Subject Matter Experts, you will bring knowledge management to the forefront of what we do, providing a high-quality level of support to our Associates.
What's in it for you?
Life Assurance, BUPA PMI, Electric Vehicle Leasing plan, Health cash plan, 35 hour working week, 25 days holiday and Christmas off increasing with services.
What you'll do
You'll shape and bring to life this Head of Knowledge Management role and be responsible for its strategy and embedding across AQA. Developing a single portal to provide associate accounts with task management, system access and a communication tool.
Develop core knowledge management processes to support critical knowledge flow within and across the business to support e2e delivery.
You will be part of the Associate programme that is committed to improving the end to end Associate experience.
You'll collaborate with business leads and colleagues internally, who are subject matter experts in their field, to create useful and engaging knowledge articles and resources that enable effective support and drive self-service and first time resolution for our Associate Community.
Create innovative strategies for delivery of training content using the latest research in behavioural science in the way people consume media and learn.
Working with senior stakeholders to form a future strategy developing a successful operating model.
What you need to succeed
What next?
Tell us about yourself and apply via our portal.
Closing date is 25th October 2024
Every application will be provided with a written response.
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