Operational Management
Oversee daily operations of the branch, ensuring smooth functioning.
Implement company policies and procedures.
Manage resources effectively, including staffing, inventory, and budgets.
Team Leadership
Recruit, train, and develop branch staff.
Foster a positive work environment that encourages teamwork and professional growth.
Conduct performance evaluations and provide feedback.
Customer Service
Ensure high levels of customer satisfaction by addressing issues and feedback.
Develop and implement strategies to enhance the customer experience.
Build relationships with customers and the local community.
Sales and Marketing
Drive sales initiatives and promote branch services or products.
Analyze market trends and competitor activities to identify opportunities.
Collaborate with marketing teams to execute promotional campaigns.
Financial Management
Monitor branch performance against financial goals and budgets.
Prepare reports for upper management on branch performance and initiatives.
Manage cash flow and ensure compliance with financial regulations.
Compliance and Risk Management
Ensure adherence to regulatory requirements and company policies.
Identify and mitigate risks related to branch operations.
Conduct audits and prepare for inspections.
Skills Required
Leadership Skills
Ability to motivate and guide a team effectively.
Strong decision-making skills.
Communication Skills
Excellent verbal and written communication skills for interacting with staff, customers, and upper management.
Financial Acumen
Understanding of budgeting, financial reporting, and performance metrics.
Problem-Solving Skills
Ability to quickly identify problems and implement effective solutions.
Customer Orientation
Strong focus on customer service and relationship-building.
Minimum requirements:
Matric
National Diploma / Degree will be advantageous
3-5 years of experience within the Retail sector
Clothing Sector will be advantageous
Please forward CV and ALL supporting documentation to,