SAMSUNG : Phone Fix Support Engineer

iSON Xperiences • Other • Bryanston, South Africa • 2h ago

TAT- repair turnaround time management for call-back
FCR- First call resolution
REDO â€“ Same symptom repeat repair
CMI â€“ customer satisfaction
LTP â€“ repair delays
Diagnose and Support Home Appliance products for both software and hardware
Be ready to guide customers with installation and product knowledge related problems
Track, prioritize and Support Phone Fix requests using Mobile GSPN system
Telephonic and remote (RM) support of different types of HA products, Refrigerator, Washing machine, Microwave, Stoves, Tumble dryers, dishwashers, etc.
Identify problems and repair Installation issues, Internet connectivity, Wi-Fi models
Use of Mobile/GSPN Hass ChatBot systems
Documenting issues, feedback / Update of CIC T1

N3 electronics higherÂ

Minimum Matric/ Alternate

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â A+ /N+/ MCSE

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â NTS3 Electronics

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Workshop (CE Repairs) 4Y+

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â IH CE Repairs 4Y+

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â CIC experience (4Y+)

Additional: Electronics course ( ALT Electrical)

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Customer Empathy Course

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â REF Safe HandlingÂ Â Â Â Â

Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Electro mechanical course