JOB PURPOSE
In line with the department guidelines and under the supervision of the Head of Amusement, the Amusement Specialist maintains a constant presence throughout the amusement area by assisting guests, providing games information, pushing related promos, and activating minor maintenance on the machines.
KEY RESPONSIBILITES
- Explains and promotes the different games, services and activities available in the amusement area
- Increases and promotes sales opportunities
- Informs guests of special offers, new products and promotions
- Assists guest in game activation
- Collects and delivers receipts and cash to the Head of Amusement to handle all payments
- Looks after amusement area equipment and alert if maintenance or technical troubleshooting is needed
- Constantly strives to create an entertaining gaming environment, which intrigues, attracts, and retains the attention of our guests
- Handles guests complaints and queries
- Focuses on ratings, monthly revenue targets, and operational goals to deliver outstanding customer service and sales results
- Takes part in any extra duties as requested by the specific situation to support the onboard revenue team
QUALIFICATIONS
- Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish,
- Portuguese, Japanese, Russian, Chinese
- Any of other language is considered an advantage
- High School graduation certificate
- Previous experience on cruise lines is an advantage
- Computer literacy
- Strong communication and negotiation skills
- Sales orientation
- Attention to details
- Energetic attitude and ability to connect to the guest
- Good public speaking skills is a must
DOCUMENTS REQUIRED
- Valid South African Passport
- Police Clearance