Core Purpose of the Role: The primary responsibility of the Business Development and Customer Relations Manager is to identify and capitalize on new business opportunities, ensuring a sustainable new business pipeline and revenue growth. The role involves managing operations, cultivating customer and supplier relationships, and effective reporting to internal and external stakeholders.
Key Responsibilities:
Operations:
- Identify and assess new business development campaigns, developing business cases with potential customers.
- Bring in new business from existing clients and establish new relationships with potential clients.
- Participate in contract negotiations, ensuring timelines are met and long-term client goals are fulfilled.
- Establish new contacts and leads for business development.
Customer and Supplier Relations:
- Ensure successful onboarding of new suppliers and renewal of existing contracts.
- Create awareness of repudiation services and support related processes.
- Leverage the existing supplier base to increase market share.
- Maintain open communication with suppliers, resolving queries promptly.
- Provide training to new suppliers and ensure continuous access to systems and updates.
Reporting:
- Develop and sustain relationships with internal and external stakeholders.
- Expand business through consultative selling, leveraging existing customer relations.
- Ensure sustainability of customer relations on secured projects.
- Align customer expectations through ongoing interaction.
- Adhere to policies and procedures to ensure compliance and minimize financial risk.
Requirements:
Academic Qualifications:
- Matric Certificate
- NQF7 business qualification or relevant tertiary qualification equivalent to NQF7
Work Experience:
- 5-10 years of experience in key account management, marketing, sales, and automotive or similar fields in a medium to large company.
- Proven experience in project management.
- Track record of building and maintaining effective customer relations.
- Competent knowledge of marketing strategies and tactics.
- Basic knowledge of contract negotiations.
Knowledge:
- Essential knowledge of Health and Safety Compliance, Automotive Sector, Existing Standard Operating Procedures, SMD, and Barloworld related policies and procedures.
- Advantageous: Skills in relevant areas.
Skills:
- Proficient in Microsoft Office.
- Excellent written and oral communication skills.
- Strong listening skills in a stressful and chaotic environment.
- Ability to manage multiple tasks and priorities.
- Work under pressure with attention to detail.
Personal Attributes:
- Commitment to ethical behavior aligned with organizational values.
- Focus on clear communication and providing feedback.
- Results-oriented and passionate about customer service.
- Ability to build and maintain relationships.
- Resilient in handling stress and pressure.
- Preference for teamwork and perseverance.
Note: Applicants with no criminal record will be considered.
