Key Responsibilities:
- Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system.
- Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details.
- Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc - those not covered by Group services.
- Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS).
- Maintain structure database on the company’s communication platform (Yoobic) (User profile creation, password resets, etc.). This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group.
- With other team members, coordinate the maintenance of the Group Store Development report for the Sports division.
- Maintain records & follow up on investigations - assist in obtaining additional information required by the Field Manager for the investigations.
Qualifications and Experience:
Ideally the individual will have a relevant tertiary commercial qualification.
Skills:
- The candidate must have aptitude for digital technology.
- A strong understanding of operational risk.
- Advanced Office (MS Word, MS Excel) knowledge.
Behaviours:
- Adhering to Standards - Ensures quality and compliance in the delivery of their work.
- Continual Improvement - Actively seeks opportunities to continually improve processes.
- Decision Making - Analyses complex situations to ensure effective and timely choices.
- Driving & Persevering.
- Leading Others - Inspires and guides others to achieve collective goals.
- Meeting Customer Expectations - Consistently delivers exceptional customer service.
- Planning & Organising - Uses a structured approach to effectively manage tasks.
- Relating & Networking.
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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