Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps
Job Title: Client Contact Centre Administrator (Cape town)
Job Description:
The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.
Key Responsibilities and
Duties:
The duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager
• To be logged onto the Client Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day
• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time
• Maintain and update your daily workflow queue for management reporting
• To strive to have zero lost calls per day
• To log all telephone calls received on the policy/claim records
• To verify and update, if necessary, all personal contact information for clients including the Medical Aid details
• To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary
• To achieve a minimum QA (quality standard) of 90%
• Interacting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.
• Liaising with the Manager regarding the claim decision pertaining to a client query when necessary
• Dealing with client queries professionally, adequately and timeously
• Arranging for priority claim investigations and escalations
• To be proactive and apply the TCF principals in every aspect of your job functions
• Other basic policy administration related functions
• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner
• To always try and retain clients when they call in to cancel their policy
Skills:
• Good written and verbal communication skills
• Good negotiation skills and effective in dealing with customers and meeting their
expectations
• Ability to apply administration principals and work with detail and with a high level of
accuracy
• Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
• Individual life policy administration knowledge and experience
• Medical Aid understanding and servicing experience
• 2 years proven client service/call centre experience.
• Good time management
• Proactive and creative in resolving queries
• Good use of initiative
• Ability to understand the bigger client or claim picture and the impact your interaction with the client can have on the business
• Planning and organising
• Works well in a team and independently
• Ability to cope with pressure and setbacks
• Ability to work independently
Attitude:
• Ability to work well under pressure
• Commitment to meet daily targets
• Self-motivated
To apply, please submit your CV, as well as your latest payslip, to AtripleA recruitment & temps
Client Contact Centre Administrator position available in Western Cape, Cape Town. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-09-22 at 16:09:44 in the It Computer category
Click Go Apply to apply online!
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Apply directly on jobmail for this position
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We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENT
A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in Claremont (Cape Town). Applicants must have a thorough understanding of medical aid operations or insurance policy administrat
Cape Town Client Contact Centre Administrator R11 000 - R 16 000 CTC (depending on experience) Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the
Cape Town Client Contact Centre Administrator R11 000 - R 16 000 CTC (depending on experience) Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the
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Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps
Job Title: Client Contact Centre Administrator (Cape town)
Job Description:
The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.
Key Responsibilities and
Duties:
The duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager
• To be logged onto the Client Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day
• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time
• Maintain and update your daily workflow queue for management reporting
• To strive to have zero lost calls per day
• To log all telephone calls received on the policy/claim records
• To verify and update, if necessary, all personal contact information for clients including the Medical Aid details
• To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary
• To achieve a minimum QA (quality standard) of 90%
• Interacting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.
• Liaising with the Manager regarding the claim decision pertaining to a client query when necessary
• Dealing with client queries professionally, adequately and timeously
• Arranging for priority claim investigations and escalations
• To be proactive and apply the TCF principals in every aspect of your job functions
• Other basic policy administration related functions
• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner
• To always try and retain clients when they call in to cancel their policy
Skills:
• Good written and verbal communication skills
• Good negotiation skills and effective in dealing with customers and meeting their
expectations
• Ability to apply administration principals and work with detail and with a high level of
accuracy
• Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
• Individual life policy administration knowledge and experience
• Medical Aid understanding and servicing experience
• 2 years proven client service/call centre experience.
• Good time management
• Proactive and creative in resolving queries
• Good use of initiative
• Ability to understand the bigger client or claim picture and the impact your interaction with the client can have on the business
• Planning and organising
• Works well in a team and independently
• Ability to cope with pressure and setbacks
• Ability to work independently
Attitude:
• Ability to work well under pressure
• Commitment to meet daily targets
• Self-motivated
To apply, please submit your CV, as well as your latest payslip, to AtripleA recruitment & temps
Client Contact Centre Administrator position available in Western Cape, Cape Town. This job position was posted by AtripleA recruitment & temps. The job has been posted as a char8000 ad on 2024-09-22 at 16:09:44 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Select one of the buttons below to browse for more available jobs.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENT
A vacancy exists for an Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in Claremont (Cape Town). Applicants must have a thorough understanding of medical aid operations or insurance policy administrat
Cape Town Client Contact Centre Administrator R11 000 - R 16 000 CTC (depending on experience) Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the
Cape Town Client Contact Centre Administrator R11 000 - R 16 000 CTC (depending on experience) Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the
Click the button below and submit your email to receive email alerts with the latest jobs.
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If you wish to unsubscribe, please click here
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