Head of Service

ZEISS Group • Other • Randburg, Gauteng, South Africa • $500 - $600 / year • 2h ago

Job Responsibilities

Maintaining of existing customer database
Preparation and estimation of costs of work required
Provision of technical support staff to sales personnel for exhibitions/demos/shows
Offering and supporting the sale of Product Support Agreements (PSA)
Liaison with the company’s internal staff
Build relationships with customers
Handle client queries in oral and/or written form
Update information on SalesForce and SAP
Management and control of costs directly related to the technical service of product groups in accordance with company targets
Coordination and control of technical service schedules, reports, and Product Support Agreements
Checking, authorizing, and monitoring quotations and purchase orders (local/international) for spare parts
Control of costs: travel, entertainment, vehicle, communication, special and others in accordance with budgeted figures and company rules
Improving internal administrative and communicative systems flow
Preparing all budget and forecasting requirements
Providing continuous, relevant, and timely feedback to Top Management
Determination and management of pricing and profit margins for technical services
Being a product advocate and company ambassador
Development of team performance skills and cohesion
Manage CIC
Develop and drive service strategies and their implementation towards improved customer satisfaction and profitability
Work with PC Managers to coordinate and develop service product offerings
Liaise with SBU service managers to adjust and implement SBU service strategies and procedures
Take responsibility for the service NPS process and create improvement activities as required
Ensure CPO process is implemented and followed

Education

Grade 12
Bachelor's degree
MBA preferred

Experience

Minimum of 10 years experience in service and at least five years of managerial positions in a multinational company
Solid and traceable experience on managing service revenue in a multinational company
Excellent English communication skills including spoken English
Traceable project management experience

Knowledge / Skills / Other characteristics

Good command of the English language (written and oral)
Willingness to work with specialists in a professional manner
Ability to build relationships with customers
Ethical
Strategic thinking
Ability to work unsupervised
Showing initiative
Ability to organize/prioritize
Assertive
Methodical
Strong interpersonal skills
Supervisory techniques
Results-oriented
Strategic and operational planning, and program implementation
Quality improvement and program assessment
Assessing situations/problems and logically and creatively finding solutions
Applying leadership to keep the team motivated
Analyzing and reporting sales financial data
Strong training and organization skills
Team building
Responsible
Proven track record
Ability to work under pressure
Problem-solving skills
Self-motivated
Flexible

Your ZEISS Recruiting Team: Maite Nomthandaso Nakana

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