Processing client services activities relevant to retirement and post-retirement products.
Minimum Requirements
- BCom / Financial or Business Management degree
- At least 5 years experience in LISP retirement and Life products
- In depth knowledge of retirement funds and life products
- Experience with Section 50/37 RA
- Experienced with all instructions, specifically, but not limited to retirement, death and emigration
Responsibilities
- Technical
- Regulatory compliance - ensure systems and processes are compliant and understand regulatory rules and controls with respect to legal administration (compulsory product processing and events such as death, divorces, disability).
- Work with the legal and compliance team to unpack regulatory changes impacting legal administration and implement them into system and process.
- Attend and represent at internal governance and management forums e.g., trustees board for the retirement funds, PAS Manco.
- Update key processes in collaboration with processes and training.
- Maintain the knowledge base up to date with regulatory and business rules related to legal administration.
- Process Management
- Administer and oversee the following:
- Processing of death, disability, divorce order, and maintenance claims as required.
- Processing of retirement, pre-retirement, and emigration withdrawals as required.
- Processing of transfers related to Retirement Funds and Living Annuities.
- Processing of maintenance instructions including switches, change of details, and Annuity Revaluations.
- Resolution of complex cases.
- Apply or cancel relevant Tax Directive and ROT applications on ITax as required.
- Complete manual ROT requests and forms related to transfers.
- Liaise with external suppliers regarding transfers, withdrawals, and claims from Retirement and Living Annuity Products within SLA.
- Review and authorize the legal administration team cases.
- Experience in retirement S37 death benefit allocation investigations is an advantage.
- Ensure all workflow items are actioned, i.e., processed or pended daily with clear notes updated on the workflow system.
- Assist the operations team leader to manage legal administration operational risk by:
- Conducting case reviews.
- Reviewing workflow items near or over SLA.
- Reviewing pending cases.
- Reviewing key risk metrics such as outstanding ROTs and complaints.
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