Junior Application Support Specialist

IGS Solution • Other • Durban North, KwaZulu-Natal, Oos-Kaap, South Africa • $300 - $400 / year • 4h ago

Introduction

We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to users, generation and preparation of system reports as needed, and resolving software-related issues. You will work closely with other support specialists and developers to diagnose and troubleshoot problems, document solutions, and maintain accurate records. This is a great opportunity for someone with a strong interest in technology and a desire to learn and grow in the IT field.

Duties & Responsibilities

Provide first-line technical support to users via phone, email, and on-site support as needed
Diagnose and troubleshoot software-related issues, including configuration and functionality problems
Escalate complex issues to senior support specialists or developers
Participate in the onboarding of new users including training as required
Investigate and analyze system issues to determine the cause of issues and appropriate corrective action
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality
Assist with testing and debugging of new software releases
Generate reports and tailor them as per user requirements
Stay up-to-date on the latest software versions and technologies
Maintain a positive and professional attitude while interacting with users and team members

Desired Experience & Qualification

Bachelor's degree in Computer Science, Information Technology, or similar preferred
Strong understanding of computer software
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong written and verbal communication skills
Valid driver's license and experience in driving
Proficient in Microsoft Office Suite
Experience with Cloud Based systems & performance/risk management tools a plus

Package & Remuneration

R10,000 pm CTC on a 12-month contract, with the option to become permanent based on candidate performance.

Opportunity to learn and grow in a fast-paced environment.

Work with a team of experienced and supportive IT professionals.

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