Field Service Supervisor
Location: Sasolburg, Free State, South Africa, 1947
Company: Chart Industries
Ensuring Chart’s Success…
Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden’s core focus is on providing quality solutions for air and gas handling, and has over a century of experience in doing so.
Howden Africa Compressors & Turbines Division is looking for an experienced Field Service Supervisor. This position will manage and lead the field service team in allocating workload and managing the day-to-day operations. It requires the job holder to coordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard. The specific duties include formulating strategy, improving performance, procuring resources, and securing compliance.
What Your Day-to-Day Activities Will Be…
- Provide technical support for field service tech in the workshop and on the customer site.
- Be able to read wiring diagrams and drawings and be familiar with compressors and turbines.
- Responsible for job allocation and job flow in the workshop/site including job scheduling and labor allocation for day-to-day operations.
- Ensure supplies are ordered for each field service job.
- Provide oversight and check job project plans. Regularly report progress on each job, quickly communicate delays or concerns with the MD and project managers.
- Act as a technical advisor on key projects and other business areas as requested.
- Work with management to investigate customer complaints and concerns arising from products and suggest appropriate solutions.
- Develop and implement systems to record, file and store information pertaining to technical details.
- Monitor team performance and provide feedback to staff that are not performing to the expected level.
- Promote a health and safety culture within the business.
- Adhere to Sarbanes-Oxley controls.
Your Education Should Be…
- Degree or diploma in Mechanical Engineering.
- Engineering trade qualification.
Your Professional Experience Should Be…
- Trade test certificate in Fitting & Turning.
- 5-10 years of compressor and turbine hands-on experience.
- People management skills.
- Strong interpersonal skills.
- Ability to work with people at various levels from the shop floor to senior management.
- Ability to look beyond the initial customer inquiry and identify other business opportunities.
- CAD drawing skills are an advantage but not essential.
- Project management experience.
- Computer literacy with Microsoft Office including Outlook, Word, and Excel.
- Quality and productivity-focused, with a firm commitment to customer service excellence.
- Maintain a professional appearance.
Chart is an equal opportunity employer...
You will have the opportunity to work for a global engineering organization in a challenging and dynamic role with great career development opportunities. We offer a competitive salary along with a benefits package.
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