*Job Summary*
Specsavers Job Description – Dispensing Optician
Role Overview / Job Purpose
The Dispensing Optician personally delivers an ophthalmic dispensing service to a consistently high clinical and customer-service standard, which drives sales, profit and customer loyalty.
About the Role
* You will act as the role model for dispensing excellence, responsible for the delivery of a high level of patient care and customer service
Your Objectives
* Ensure that you provide good levels of customer service to customers at all times.
* Liaise with optometrists to ensure that each customer you dispense receives a consistent quality handover.
* Ensure that customers receive sufficient guidance with frame selection to ensure that they are happy with their final choice
* Ensure that all customers have a clear understanding of dispensing options for their prescription.
* Demonstrate complete familiarity with all store systems involved in the dispensing process.
* Use the dispensing toolbox consistently and appropriately according to Specsavers best practice.
* Maintain cleanliness and tidiness of dispensing and retail areas.
* Understand the relative costs of different products and the costs of managing non-tolerance cases and use this to guide product recommendation and dispense.
* Contribute to achievement of individual and team sales targets by demonstrating effective professional sales techniques.
* Keep up to date with professional guidelines and legislation.
* *Maintain GOC registration *
* Ensure that dispensing is carried out in line with British and European Standards, professional guidelines and Specsavers best practice.
* Support dispensing assistants to ensure that every dispense/collection complies with legislation.
* Manage aftersales service (including complaints and problem solving ) in a customer service focused ‘can do’ manner.
* Ensure prescription analysis skills are regularly refreshed. Transpose prescriptions accurately.
* Assist the customer in selecting the most suitable lens type for their prescription, and carry out all measurements accurately.
* Keep up-to-date with current promotions and features and benefits of core/non-core products.
* Communicate clearly and accurately with Laboratory staff to ensure that they have the information they need, and that spectacles are delivered in the required time (in accordance with the latest Lab procedures).
* Ensure that you maintain a sufficient level of capability in glazing skills to be able to maintain a quality service for the customer in circumstances where a lab technician is not available.
* Carry out the collection procedure accurately and efficiently, using best practice.
* Keep up to date with contact lens promotions and recommend a contact lens trial as directed by manager.
* Foster good relations between dispensing, optometric and laboratory teams.
* Contribute to merchandising best practice.
* Perform any other duties as may from time to time be reasonable requested by the senior dispensing optician or store manager / JVP
* Meet and exceed all personal and team goals
* Be an ambassador for the Specsavers brand at all times
About Specsavers
Our passion is to deliver outstanding patient care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated retail staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every visit to your store.
Our Vision: To passionately provide best value eyecare to everyone, simply, clearly and consistently, exceeding customer expectations every time
Our Values: treat people as we would like to be treated ourselves.
Passionate about:
Our customers – the lifeblood of our business
Our people – supporting our staff to be the best they can be
Partnership – at the heart of everything we do
Communities – giving back to and working with our local communities
Results – keep it simple, get it done, deliver on our promises
Job Type: Full-time
Additional pay:
* Signing bonus
Benefits:
* Company pension
* Employee discount
* Private dental insurance
* Private medical insurance
* Store discount
Work Location: In person
Reference ID: Qualified Dispensing Optician