We are currently seeking a motivated and skilled Technical Service Engineer to join our dynamic team.
Key Responsibilities: - Provide technical support to customers and internal teams for (specific products/services).
- Diagnose and resolve technical issues via phone, email, or on-site visits.
- Collaborate with the engineering team to improve product performance and reliability.
- Conduct training sessions for customers and staff on product usage and troubleshooting.
- Maintain detailed records of service requests, resolutions, and customer feedback.
- Stay updated on industry trends and advancements in technology.
- Report writing
- Dealing with clients
Qualifications: - Bachelors degree in Engineering, Millwright
- Proven experience in a technical support or service role
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.