Customer Experience Head Namibia
Key Responsibilities: - Develop and implement a comprehensive customer experience strategy.
- Set, monitor, and track key CX metrics, and provide training to ensure high standards.
- Advocate for the customer in all product and service decisions.
- Foster teamwork and ensure accountability for achieving CX goals.
- Stay informed about industry trends and manage overall CX performance.
What My Client Is Looking For: - A Degree in any field is essential.
- 5-7 years of experience in CRM and customer journey mapping.
- Strong leadership, strategic thinking, and communication skills with a data-driven approach.
- Proven ability to work effectively with diverse teams and influence at all levels.
- Must be a Namibian national.
If you are ready to make a significant impact and shape the future of banking in Namibia, my client would love to hear from you!
Please send your CV to