Duties & Responsibilities
ENVIRONMENT:
ENABLE and add value to the business by recommending appropriate technical solutions to business problems as your expertise is sought to fill the role of a DevOps Engineer to join the team of a dynamic Financial Services Group. This will be achieved through analysis, design development and integration of technical solutions that are efficient, reliable and cost-effective application systems that meet the needs of the business. Candidates must possess a suitable tertiary IT Degree/Diploma or equivalent qualification with 5+ years’ work experience with Microsoft Communication Foundation (MCF), .Net (C#) & T-SQL (Stored Procedures, etc.). You must also have exposure to System Architecture & Technical Design; experience working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners); expert knowledge of systems development processes (Methodologies, SDLC, Development and Testing techniques) and Application Development.
DUTIES:
Incidents and Queries –
- Provide Level 2 support on internal systems and external integration incidents and queries.
- Take ownership of application and software issues, and work with Development Teams to resolve more advanced issues when necessary.
- Document, troubleshoot and problem resolution steps independently.
- Perform advanced root cause analysis on incidents with comprehensive resolution.
- Prioritize incidents based on criticality and impact to business.
- Responsible for collaborating with a variety of individuals and teams at all levels within the organization.
Service Requests -
- Configure and maintain in-house schedules and scripting.
- Ensure delivery of application solutions meets the needs of the business, ensuring the agility and flexibility of solutions to cater for future business demands.
- Effectively manage the integration, manageability and sustainability of hosted or procured system applications.
- Apply governance and compliance principles to protect the interest of the business e.g. management of risks, internal controls, security management, etc.
- Ensure effective 3-month planning for own area of responsibility- ensuring the alignment to the business strategies and the 1-year IT plan.
- Work with colleagues as a ‘technical thinking partner’/ peer mentor.
- Prioritize Service Requests based on criticality and benefit to business.
Maintenance and Improvement -
- Maintain system components and ensure reliable deployment of new features.
- Automate and implement processes.
- Provide value to the business by providing appropriate input regarding ‘best use’ of technology.
- Effectively manage the design (technical specs), building, manageability and sustainability of ‘in-house’ applications (SDLC, change control, capacity and performance planning, etc.) and components.
Standby -
- Rotational after-hours support duty is required to ensure stability of critical business systems and processes.
- Contribute to regular system patching.
REQUIREMENTS:
- A relevant tertiary IT Degree/Diploma or equivalent.
Experience/Skills –
- 5+ Years’ experience with Microsoft Communication Foundation (MCF).
- 5+ Years’ experience with .Net (C#).
- 5+ Years’ experience with T-SQL (Stored Procedures, etc.).
- Exposure to System Architecture & Technical Design.
- Experience in working with complex teams/environment, i.e. Multi-tier solutions (in-house and external partners).
- Technical and functional knowledge.
- Expert knowledge of systems development processes (Methodologies, SDLC, Development and Testing techniques).
- Expert knowledge and understanding of the IT industry, especially in relation to Application Development.
Advantageous –
- SSIS, SSRS.
- Experience with K2 Workflow.
- Experience in the following languages: ASP.Net.
- MS SharePoint.
- Experience in using Agile Methodology.
ATTRIBUTES:
- Coaching and learning facilitation skills.
- Ability to think and act systematically and strategically.
- Capacity to collaborate, integrate and facilitate teamwork.
- Self-monitoring, personal management and self-discipline.
- Learning agility and adaptability.
- Business acumen.
- Strong verbal and written communication skills.
- Can work independently and within a team.
- Able to think creatively and innovatively within area of accountability.
- Solution-orientated.
- Ability to work in a cross-functional team across all IT disciplines.
- Able to research/problem solve technical problems through appropriate use of available resources.
- Can ensure optimal efficiency of the solution by proactively seeking opportunities to enhance the effectiveness and efficiency of the solution.
#J-18808-Ljbffr