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Santam’s Legal Claims Solutions department has a position available for an Administrative Clerk who will be based in Bellville.
WHAT WILL YOU DO?
The Administrative Clerk will serve as the support function within the various business units (E.g., support to the motor and non-motor recovery liability motor claims handler) and administrative duties in general. The incumbent will be responsible for follow-up on processing activities to ensure a high quality of service is provided. Focus will be placed on non-core activities of claims handler responsibilities.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?
KEY RESPONSIBILITIES
Generic
• Gather outstanding information and documentation, which could not be obtained by FNOL department.
• Receive external correspondence (such as physically mailed documents).
• Allocation of incoming documents to the claims file (e.g., Unidentified claim or mail with reference numbers missing).
• Document management in terms of scanning and indexing.
• Filing (transitional role).
Specific to Recovery Claims Handler:
• Follow-up on 3rd party outstanding settlement offer.
• Follow up on 3rd party debtors outstanding payments (assisting the collection claims handler).
• Gather additional outstanding 3rd party information details and/or detailed information in respect of event.
Specific to Liability Motor Handler:
• Gather all compulsory documentation in case of 3rd party approach.
• Finalise inactive motor liability claims.
Specific to Liability/Recovery environment:
• Allocation of claims according to merit and capacity of claims handlers, where this function cannot be automated.
• Appointing external Service Providers and providing Service providers with access to SANTAM’s systems as well as gathering and providing outstanding claims documents to service providers.
Specific to allocation of monies:
• Liability/recovery: responsible for allocation of incoming monies/cashier functionality (i.e., capital on claims recovery, insured excess on liability claim).
• Prepare payments requests.
QUALIFICATIONS AND EXPERIENCE
• Matric/ Grade 12
• Minimum 2-3 years’ experience in the insurance industry.
KNOWLEDGE AND SKILLS
• Planning and executing skills
• Communication skills (Proficient in verbal and writing)
• Telephonic skills
• Time management
• Proficient in MS Office especially Excel
• Insurance product knowledge
• General understanding of Civil Litigation Process
PERSONAL ATTRIBUTES
WHO WE ARE
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Please note that this appointment will be made in line with the Divisional Employment Equity targets.
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