Job category: Others: IT and Telecommunication
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
TRACKER requires the services of a Technical Support Analyst in our Technical Support Department. The incumbent will be responsible for User Acceptance Testing and ensuring the effective configuration and control.
KEY DUTIES AND RESPONSIBILITES:
- Applying configuration control to all products within the business IE: ATP/UAT/CAB/Manuals/Memos.
- Ensuring all products meet physical and functional requirements.
- Ensuring all system changes are identified, controlled, tested and recorded prior to release.
- Establishing standards to be implemented within the business.
- Drive the effective handover between CAB Handover and UAT/Training as per the agreed procedures.
- Mapping of new processes and drafting of new documentation.
- Statistical reporting on product performance.
- Evaluate and assess current processes and develop solutions to assist with problem areas.
- Communicate actively and effectively with stakeholders/clients/business.
MINIMUM REQUIREMENTS:
- 3 years Super User experience.
- 1 year Software testing skills and knowledge.
- IT Background industry experience (advantageous).
- Computer literate.
- Problem-solving attributes.
- High attention to detail.
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