Location: Plettenberg Bay
Employment Type: Full-Time
Reports To: General Manager
Position Overview:
My Client is seeking a dynamic and experienced Front of House (FOH) Hospitality Manager to join their team at a very prestigious Country Club and Golf Course. This individual will lead the front-of-house operations, ensuring exceptional guest experiences and seamless service coordination. The ideal candidate will have a passion for hospitality, strong leadership abilities, and a commitment to maintaining high standards of service and operational efficiency.
Key Responsibilities:
- Guest Experience Management:
Ensure guests receive outstanding service from arrival to departure. Handle complaints professionally, enhance customer satisfaction through feedback, and implement initiatives to improve overall guest experience. - Team Leadership and Management:
Recruit, train, and supervise FOH staff, including waiters, bartenders, and hosts. Foster a positive work environment, conduct regular performance reviews, and ensure adherence to uniform and grooming standards. - Operational Efficiency:
Oversee daily operations, ensure smooth service coordination with the kitchen and bar, maintain cleanliness, and implement procedures to maximise efficiency and minimise waste. - Financial Management:
Monitor and manage FOH costs, ensure adherence to budgets, and optimise revenue through upselling and promotions. Accurately process daily cash and card transactions. - Compliance and Safety:
Ensure adherence to health, safety, and licensing regulations. Maintain high hygiene and cleanliness standards and conduct regular safety audits. - Event and Reservation Management:
Coordinate bookings, manage private events and large groups, and ensure successful execution of special events and promotions. - Technology and Systems Management:
Manage POS systems, ensure accurate order taking and billing, and maintain front-of-house technology such as reservation platforms.
Key Skills & Competencies:
- Strong leadership and team management abilities
- Exceptional customer service and problem-solving skills
- Excellent time management and multitasking capabilities
- Financial acumen with experience managing budgets and costs
- Proficiency with POS systems and hospitality-related software
Qualifications & Experience:
- Proven experience as a FOH Manager or similar leadership role
- Strong understanding of hospitality operations and service standards
- Relevant tertiary qualification in Hospitality Management or Business Administration (preferred)
Working Conditions:
- Ability to work evenings, weekends, and public holidays
- Physical stamina for standing for extended periods
If you are a highly motivated individual with a passion for hospitality and exceptional leadership skills, we encourage you to apply for this exciting role.
How to Apply:
Please send your CV / Resume with a head and shoulders photograph and cover letter to the email attached to this advert.
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