This exciting 150-seater restaurant opening on a popular wine estate in the Durbanville Winelands area offers elegant South Africa inspired cuisine.
ProStaffSelect are in search of an efficient & highly organised OPERATIONS MANAGER:
KEY RESPONSIBILITIES
- Coordinate daily front of house restaurant and wine tasting operations
- Deliver superior service and maximize guest's satisfaction
- Respond effectively to guests complaints
- Organize rosters and supervise shifts
- Ensure compliance with sanitation and safety regulations
- Responsible for stock flow and budgeting
- Engaged with the guests and responding to their needs as required
- Train staff on new ideas and items
- Manage all staff related issues, performance management, disciplinary issues and grievances
- Create innovative ideas to promote and advertise the restaurant
- Manage a close relationship with the Owners and back of house staff
- Oversee efficient cash-ups and manage budget with the finance department
- Administrative duties including record keeping, processing emails and meeting with suppliers
Management and Administration:
- Ensure that all SOP systems and other standards of the restaurant are consistently met
- Ensure that all legal requirements are consistently met
- Develop and implement policies and procedures for the food and beverage department
- Address complaints from the guest to the CEO on appropriate corrective actions taken
- Approve all invoices before submitting to accounts department
- Ensure that an accurate reservation system is in place
- Consistent staff training regarding handling procedures ensures minimal crockery breakages
- Greet guests and oversee actual service on a routine basis
- Develop an operating budget for each of the departments
- Ensure management of food costs are within budgetary targets
- Manage operational costs and budgets
- Analytical thinking and problem solving
- Develop and train staff to become effective users of the POS to generate efficiencies and drive control procedures
- Responsible for the proper accounting and reconciliation of the POS revenues
Inventory Management:
- Design and implement procedures regarding inventory stock counts
- Conduct stock variance and compile a monthly report
- Implement corrective action to reduce stock variance and wastage
- Build and maintain relationships with suppliers negotiating prices and quality
Marketing:
- Liaise with the Marketing agency to promote and advertise the restaurant and tasting centre
- Assist with planning and approving external and internal marketing
- Develop ways of promoting functions for the restaurant
REQUIREMENTS:
- Qualification in food service/Hospitality Management
- 4-6 years Restaurant Management experience, and work in top South African Hospitality establishments
- Well presented, service focused with the ability to deal with distinguished clientele
- Stress tolerant and able to work under pressure
- Ability to solve problems and find solutions
- Shows attention to detail, must be self-disciplined with excellent planning and organizational skills
- Flexibility to work evenings, weekends and holidays
- Exceptional knowledge of food and beverages, including bar and wine varieties
- Team management and training abilities
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