Customer Communications Centre Assistant Manager
Bedford (Hybrid)
£36,806 per annum
Permanent
Full Time (Monday - Friday, 37 hours per week)
We have an exciting opportunity for an Assistant Contact Centre Manager to join our busy Customer Communications Centre on a permanent full-time basis. In this key role, you will proactively manage a team of Customer Communication Centre Advisors, trained in both general queries and/or repairs, ensuring they deliver a great customer experience and meet targets.
What you will be doing:
Supporting the Customer Communications Centre Manager to ensure the on-going success of the department.
Responsible for regularly reviewing the service within the Customer Communications Centre to create efficient ways of working and deliver a great customer experience.
Ensuring delivery of high levels of customer satisfaction to meet the Customer Communication Centres objectives and KPIs by driving first contact resolution through performance management and coaching.
Ensuring staff are kept upskilled and knowledge reflects functions of all business units across the organisation.
Wed love to meet someone with:
Confidence and adaptability to change to meet targets and the changing needs of customers.
Sound knowledge of Housing and responsive repairs.
Experience of leading large teams in a busy and demanding environment.
A strong influencer and negotiator to help drive process changes and efficiencies.
Experience of managing a high and varied workload to ensure priorities are negotiated and met.
The ability to work independently without the need for dictated direction.
Amongst what we offer you is:
A competitive salary
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 1st November 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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