We are a prestigious 5-star lodge nestled in the heart of the Eastern Cape, renowned for delivering exceptional guest experiences. Our lodge is a sanctuary of luxury and tranquillity, offering our guests a memorable stay amidst breathtaking natural beauty and unique experiences such as guided safaris, gourmet dining, and exceptional service. We are now seeking a dedicated and dynamic Lodge Manager to join our team and uphold our high standards of service and excellence.
Key Responsibilities:
- Guest Experience: Ensure that each guest receives personalised service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests.
- Staff Training: Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence.
- Stock Controls: Manage and oversee all stock levels, including food, beverages and housekeeping supplies, ensuring optimal inventory management.
- Reporting: Prepare and present detailed daily, weekly and monthly reports on lodge operations and stock movements, ensuring transparency and accountability.
- Financial Acumen: Demonstrate basic understanding of financial management, assisting in budget preparation and cost control.
Qualifications and Experience:
- Degree/Diploma in Hospitality Management, Business Management, Tourism or a related field.
- Minimum of 3 years’ experience in a similar role, preferably within a 5-star establishment or luxury lodge environment.
- Strong organizational skills and a proactive approach to managing lodge operations.
- Exceptional leadership and communication abilities, with a passion for guest satisfaction and staff development.
- Keen attention to detail and the ability to multitask in a fast-paced environment.
What We Offer:
- Competitive salary and benefits package.
- On-site accommodation.
- The opportunity to work in a stunning location and be part of a prestigious 5-star lodge.
- A supportive and professional working environment focused on growth and excellence.
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