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Odin Checkpoint Support Coordinator Jendamark

Jendamark Automation • Other • Gqeberha, Eastern Cape, South Africa • $200 - $300 / year • 1d ago

Basic Requirements:

Formal Tertiary education: Grade 12
Recent graduates in engineering field/user support IT (advantageous)
Languages:
- English – Read, write and speak (required)
- Afrikaans – Read, write and speak (optional)
Drivers Licence: Code 8- (required)

Job Objectives:

Support rollout and implementation of ODIN Checkpoint CMMS
Manage, control and keep in good running order the ODIN Checkpoint Systems to meet the expectations of customers.
Ensure there is a flow of effective communication between Jendamark and the customer’s support queries.
Report and troubleshoot issues on ODIN Checkpoint system and Technologies.

Main Tasks and Responsibilities:

Implementation Support

Customer support
Creating customer asset master data
User management
Scheduling maintenance activities
Relay customer feedback
Monitor customer maintenance activities
Creating maintenance activity content in the form of step-by-step standard operating procedures (SOPs)
Support implementation activities
Raven Sensor installation & set-up, implementation and customer support

Technical Support

Responsible for monitoring all customer query/feedback channels and ensure that these get addressed/answered
Test ODIN Checkpoint system
Test ODIN Checkpoint Technologies
Liaise with developers for issues
Support development rollouts

Product Support

Come up with product improvements for Checkpoint Web-Application, Mobile app and Raven Sensor

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