Resident Liaison, Maintenance, Social Housing , West Midlands
Resident Liaison Officer
Social Housing
Based in the West Midlands
Temporary £14.00-£18.00
We are working with a leading Social Housing Contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently.
Key responsibilities include:
Working on planned maintenance projects
Pre-entry visits and company inductions
Collect tenancy agreement/approval forms
Visiting tenants in their homes and advising them on when and what work is being carried out
Act as the main point of contact and deal with any problems/queries that the tenant may have
Contacting neighbourhood housing associations and establishing working relations with them
Visiting properties that are being refurbished with potential tenants and advising them on completion dates
Attending and chairing tenant forum meetings to advise tenants of works being carried out. You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.Full clean driving licence
The successful candidate would ideally have worked in Social Housing although experience in property, management, estate agency, letting would be suitable.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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