We are working with a lovely company who are looking for a Development Executive to join their team
Do you have good European knowledge and experience selling Europe?
Responsibilities:
- Interact with client accounts from all over the world, in particular USA, Canada, Australia, Portugal. Handle both Leisure requests and Corporate (MICE) group requests.
- Develop relationships with existing key and developing agent accounts to increase revenues and profitability. Also convert inbound enquiries from new, prospective agent leads.
- Ensure that client requirements have been fully understood and that the enquiry is fully qualified.
- Enter details of enquiries into booking system and efficiently manage business pipeline, ensuring prompt client offers whilst following up previously quoted offers to maximise conversion ratio.
- Create and manage tailor made itineraries to suit the client's needs and expectations.
- Handle requests, bookings, confirmations, and documents through the back-office system.
- Book services for confirmed bookings and ensure accurate details are entered and kept updated in the back-office booking system.
- Coordinate pre-tour preparations and information with booked suppliers on behalf of agent customers, ensuring agents receive accurate tour documentation in a timely manner.
- Liaise with accounts department to invoice agents and pay supplier purchase invoices in a timely manner.
- On tour support during office hours and part of an emergency service outside of hours for groups that are confirmed by the Account Assistant Development manager this can include emergencies for the team as well if required.
- Advise management on feedback from agents e.g. gaps in services, payment solutions needed.
- Create itineraries based on client's needs.
- To follow up on enquiries and create new opportunities with new clients.
- To create bespoke travel packages and itineraries and provide competitive quotations.
- To follow up for feedback from clients and adjust product accordingly to ensure quality.
Salary & Benefits:
- Basic salary 30K GBP per annum,
- Company Pension.
- Cycle to Work Scheme.
- 20 days annual leave, plus Bank Holidays.
Interested?
Click apply or email your CV (url removed)
