RESTAURANT HOST - Harrogate RESTAURANT HOST
Various Hours
11.50 per hour plus monthly service charge, typically 2,400 annually
Various Hours Available
Service charge typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.
- Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines
- Be able to competently maintain the operation of the restaurant and bars during service
- Inspire and motivate your peers to deliver outstanding customer service
- Responsible for cash and stock security
- Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
- Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
- Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
- Communicate effectively all details of a guest reservation to the server staff
- Escalate any complaints to Management or supervisors
- Be confident to communicate with guests over the phone, conducting call backs and taking bookings
About You
- Have outstanding customer service skills
- Go the extra mile for all guests, in providing them an enjoyable experience
- When time allows you should be able to enjoy chat with your guests and enjoy yourself
- Ensure a welcoming and atmospheric ambience
- Deal with or escalate guests complaints immediately and effectively
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge - typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Grantley Gateway - Discounts and cash back on shopping and trips out
- Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'
- Grantley Academy to support your development
- Annual paid volunteering days