Reporting to the Director of Operations, the successful candidate will be responsible to ensure the strategic alignment to the business and manage the risk in relation to the protection of property assets, employees, guests, accident, risk and fire prevention, as well as oversee the management of the day to day security/loss prevention operations. Ensure the adherence to legislative compliance for Occupational Health and Safety (OHS) and Compensation for Occupational Injuries and Diseases Act (COIDA) as required by local law and in accordance with Marriott International Policies and Procedures while maximizing the performance of the department.
Required Experience & Qualifications:
- 5-8 years experience within a management role encompassing Security/Loss Prevention, Emergency Response, Investigations/Reports, Health And Safety, Risk Management
- Previous hospitality experience within a 4/5 star hotel environment preferred.
- Professional disposition
- Strong leadership skills
- Strategic planning and decision making
- Global Mindset with strong financial, technical and business acumen
- Ability to operate within a highly pressurized fast paced / changing environment
- Strong and effective planning and organizing skills to ensure operational efficiencies and effectiveness
- Effective business partnering with stakeholders, management and associates
- Competence to build and effectively manage interpersonal relationships at all levels
- Strong written and verbal communication skills
- Problem Solving and conflict resolution abilities
- Ability to work within a team as well as on your own
- Generating Talent and Organizational Capability
- Proficiency in the following Software Systems: Microsoft Office, TAPLOCK, Vingard, CCTV and access control systems
- Available to work as per operational requirements
Key Responsibilities:
- Leading and managing the Security/Loss Prevention Operations and team.
- Ensures compliance with Brand Standard Audit (BSA) requirements in accordance with Marriott International Policies and Procedures.
- Deliver and maintain departmental, business and Marriott International goals.
- Statutory Management and Compliance:
- Work within monthly budget and be accountable for the entire safety and security budget.
- Working knowledge of the insurance claims process for both physical loss and public liability.
- Ensure compliance of Occupational Health and Safety Act (85 of 1993) requirements.
- Meet the requirements for Health and Safety, Emergency and Disaster Planning, Security, Fire Protection and Defence, Environmental Protection and Pollution Control.
- Responsible to complete end to end process in relation to COIDA in terms of the investigation of all OHS incidents that occur on the premises, record findings of investigation as required in terms of legislative requirements, process and report COIDA related claims.
- Ensure HACCP compliance in collaboration with the Kitchen Department.
- Criminal and civil investigation techniques and procedures with knowledge of the criminal Procedure Act and Labour Law.
- Develops and maintains a working relationship with local law enforcement authorities.
- Manage projects and policies as required.
- Finance Management skills.
- Change Management skills.
- Performance Management Experience.
- Owner/ Board of Directors Liaison.
- Understanding employee relations processes i.e. Discipline, Union related initiatives etc.
- Responsible for the Training and Development of the Security/Loss Prevention Team.
- Ensures that documentation, certifications in relation to Security, Loss Prevention, Risk, Safety standards throughout the operation is maintained.
- Ensure that all areas of the property are safe and secure.
- Perform other duties as and when required.
What we Offer:
- Market related salary.
- Learning and development opportunities through online platforms, on the job trainings and classroom-based courses.
- Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio.
- Wellbeing activities and sustainability initiatives through the Take Care and 360° programs.
- On Property Café.
- Medical Aid Company Benefit.
- Provident Fund Company Benefit.
- Associate Uniform and Laundry service thereof.
- Employee Assistance/Well-being Programme.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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