Join us as a Customer Service - Personal Banker in Aberystwyth
Youll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
Well look to you to proactively find ways to continually enhance our customer banking experience
Well support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll doAs the first point of contact in our branches, customers will be at the very heart of your role, so youll be committed to providing outstanding service in every interaction. Youll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, youll be:
Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
Completing general banking requests such as payments, balance enquires and transfers
Helping customers to understand the different ways they can bank with us and the range of services we can offer
Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll needTo be successful in this role youll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as youll need to highlight the benefits of our products and procedures to our customers in a way thats easy to understand.
Youll also need:
A passion for customer service and strong attention to detail
The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
Strong interpersonal skills and the ability to work well as part of a team
The commitment to develop new skills and responsibilities
We also support and encourage applications from people who speak, or are learning to speak Welsh.
What else you need to know
Were here for our customers when its most convenient for them so youll need to work flexibly.
Hours
Part time - 28 hours
12 Month fixed term contract
Youll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, well help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
How we'll reward youSalary: £24,750 per year (pro rata for hours worked)
Youll join on a competitive salary of £24,750 and in addition youll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
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