Full job description
A Franchise giant in the Automotive Industry is looking for a qualified and professional Service Advisor to join the team.
Duties include but are not limited to:
- Share Dekra paperwork for vehicles with Dekra / Services – Make sure drivers are on route.
- Assist calling for quotes / Washbay
- Start going through recon per vehicle – Keep lists updated at all times (Keep one page per vehicle in physical book with all information regarding that vehicle with dates as and when decisions are taken)
- Go through recon with Workshop Manager and Dealer Principal / Get quotes signed off
- Put all quotes on WhatsApp group for approval
- Once a vehicle has arrived, Workshop Manager to sign if off
- Inspect vehicles on arrival:
- books / service history / keys / spare wheel / tools (vehicle pack)
- Post photos of vehicle on the WhatsApp group
- Note all repairs to be done on the vehicle. Exterior and Interior, including all parts that are required on Inspection Sheet
- Inspect vehicle for faults an diagnose potential problems.
- Report all faults and finding on CST WhatsApp group
- Check Quality Control (QC) upon completion of work before Workshop Manager checks to sign off, before handing vehicle over to sales on the dealership floor or a vehicle to a customer.
- Ensure that the correct labour and parts are being recorded.
- Ensure that the quality of information on each vehicle pack / job card is accurate and complete before handing off to management.
- Make sure all signed documentation is given to Finance for the vehicle file and that payments are submitted on time.
- Ensure that all orders are placed for parts timeously.
- Double check with Workshop Manager and Dealer Principal which vehicles are of highest priority to ensure that these are attended to first on a daily basis.
- Reconciliation of the workshop card / Keeping track of all payments
- Running VIN numbers when cars come in.
- Follow up on all cars daily that are off premises.
- Update Google recon sheet to ensure that all information is live and updated at all times.
- Populating time sheets for the mechanics and ensuring these are captured on the Google Sheet.
Qualifications Required:
- 2 – 3 Years in Automotive Workshop Environment / Customer Service
- Knowledge of the automotive industry.
- Strong relationships with external suppliers
Skills:
- Excellent attention to detail
- Working as part of a team and ensuring communication channels are updated throughout the day.
- Able to communicate with all levels of the organization
Experience:
- 2 – 3 years in Automotive Workshop / Customer Service industry
Other requirements:
Job Type: Full-time
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