Job Description
To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client-focused culture that will enable high-quality service to all customers. To take demand from walk-in customer or any cash, sales and service-related matters, whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the required parameters.
Qualifications
Minimum Qualifications
- National Diploma (NQF6 FAIS recognized qualification)
Experience
- 3-4 years experience in branch processes, products and systems with sound understanding of bank policies.
- Experience in the application of coaching techniques would be beneficial, as part of having led a team
Additional Information
Behavioral Competencies:
- Challenging Ideas
- Directing People
- Understanding People
- Exploring Possibilities
- Following Procedures
- Making Decisions
- Producing Output
- Articulating Information & Providing Insights
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
