Imagine being part of a team that revolutionizes airline network planning and scheduling, unlocking millions in additional profits for airlines worldwide. At Amadeus Sky Suite, you'll collaborate with industry leaders and leverage cutting-edge technology to optimize flight schedules, enhance operational performance, and drive innovation. Join us and be at the forefront of transforming the aviation industry, making travel more efficient and profitable.
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Develop and nurture relationships with both IT and business executives at the appropriate functional and operational levels to reinforce and sustain strategic partnerships with customers.
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Proactively manage the ongoing pipeline and status of all functional deliverables according to customer commitments and expectations, including standard products, Day-2 deliverables, bespoke development, consulting, and other services.
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Obtain committed delivery timescales internally, communicate them to customers, ensure adherence to the plan, and follow up on delivery dates.
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Create, manage, and keep updated a dashboard per customer to provide accurate status of all deliverables, including risks and issues.
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Provide regular executive summaries covering the risks and issues that need management attention.
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Contribute to the invoicing process of delivered product implementations and bespoke developments.
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Act as the prime point of escalation for all ongoing functional issues (e.g., CRs and Work Orders in delivery) through the extended account team and meetings with line management.
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For small accounts, act as the functional entry point to provide specialist knowledge and expertise on Amadeus products and solutions.
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Ensure that the delivered solution or service to the customer corresponds to what has been defined in the contract and that the customer understands its full capability.
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Has a deep understanding of the airline business and strong knowledge of our products to effectively explain how Amadeus solutions can meet business needs.
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Can “connect the dots” and explore alternative options when things don't go as planned.
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Possesses excellent communication skills to manage customer interactions, even in disruptive scenarios.
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Is comfortable managing their assignments independently without seeking confirmation at every step.
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You'll play a decisive role in shaping an agile, international company and are supported by open-minded colleagues.
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Get the impact on millions of travelers from all around the globe being part of the Global airline community.
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Get offered a competitive salary package with an extensive range of corporate benefits (e.g. travel industry card, job bikes, accident and travel insurance, etc.) as well as a bonus and employee stock program.
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Supporting your work-life balance with hybrid working model and workation.
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Various learning and development opportunities are provided to enhance career development.
