Job Context
Servest (Pty) Ltd, a Leading Facilities Management Company has a fixed term (12 months) opportunity for an Operations Manager position reporting to the Branch Manager to be based in Polokwane. The position is for their Cleaning Division.
Minimum Requirements
- Grade 12
- Clear criminal record
- 3 to 5 years’ experience in the cleaning industry
- Valid driver’s license
- Own reliable vehicle
- A qualification in Operations/Business Management
- MS Office proficient (Outlook / Word / Excel)
- Good interpersonal skills
- A good communicator
- Excellent leading and supervising skills
- The ability to impact positively on productivity through effective team participation
- Management of human resources including recruitment, training, coaching, performance management, staff welfare and health and safety
Duties & Responsibilities
- Develop and maintain systems to ensure client service level agreement adhered to at all times.
- Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
- Develop and maintain relationship with client contact person and accounts person.
- Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
- Conduct site visits of allocated sites and report on activities, results and recommendations.
- Manage delivery of cleaning chemicals and consumables to sites.
- Manage availability and condition of site equipment.
- Manage the entire start-up process of all new contracts to include staff recruitment, induction, work schedules etc.
- Control and management of Company assets and full knowledge of insurance requirements related thereto.
- Manage area performance against agreed targets and budgets, and within policies and standards.
- Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
- Achieve monthly non-contractual revenue targets.
- Maintain existing customer base and ensure upselling on existing contracts.
- Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
- Manage industrial relations in area.
- Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
- Implement cleaner work schedules and evaluate and manage performance.
- Adhere to company policy and procedures and Servest Group values.
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