Responsibilities: Responding to all incoming queries, via all contact mediums including but not limited to: calls, live chat, e-mail Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner Requirement: Italian & English communication skills Completed NQF Level 4 or a Matric qualification or higher Minimum 12-month service industry experience ideal Computer knowledge (speed, accuracy and navigation) Proficiency in Microsoft Outlook and MS Office applications Flexibility in work schedule - (Shifts will possibly start and end outside of normal business hours) South African Citizen/Permanent Resident Location: Cape Town Salary: R14 000 R15 000 To apply kindly send me a copy of your cv as well as your SA ID book permanent residency to soniajai.co.za