Key responsibilities:
â Manage the onboarding process for new clients and our
affiliate POS system.
â Oversee projects to help customers seamlessly integrate
our software into their operations.
â Provide expert consultation to clients, advising on the best
solutions within our system to meet their business needs.
â Maintain an in-depth understanding of our POS, software
products, and services.
â Engage with customers to ensure satisfaction and address
any operational requirements.
â Feedback ideas and solutions to the business.
â Assist with product quality control client adoption of new
features.
â Represent our products and services.
Requirements:
â Operational expertise in our POS, software products, and
services.
â Ability to consult with clients at a business level, offering
tailored solutions.
â Willingness to travel internationally.
â Compliance with vaccination requirements for certain
countries.
Job description (Details of the
position i.e. duties):
- Engage with new clients to gain an understanding of their
business requirements and architecture
- Onboarding new clients to our software
- Project Management of implementation projects
- Conduct client system audits and and reports
- Project Manage consulting projects (including financial
interfaces)
- Develop and maintain client system usage assessments
- Ongoing review and maintenance of consulting process
flows and project documentation - in progress
- Identify new professional service offerings and propose to
management
- Attending to consultative queries
- Compiling client-facing documentation in line with
consulting projects
- Assist Sales team with consulting-type queries during sales
cycle, when needed/asked
- Attend consulting mentorship sessions with Mike and
contribute to Consulting Handbook
- Compile and prepare consulting video coffee chats / demo
videos when relevant
- Proposal/implementation/involvement in professional
service package offerings
- Report progress back to business
- Assist with sensitive customer sites
- Liaise with 3rd party integration partners to help
troubleshoot client issues, help resolve client issues and to
set up demos/discussion sessions with our clients
(especially during the reboot packages, while the client is
determining best options
Experience, Qualifications and
skills:
- This person must have exceptional administrative skills
- This person must be able to pick up software applications
and understand business processes
- This person should have project management, key account
management, client onboarding skills and excellent written
and verbal communication skills
- Knowledge of the tourism/hospitality industry is a plus
Categorisation:
- Application Support
- Project Management
- Key Account Management
Sector: Hospitality, Tourism, Software Services
Work type: Full time, remote with certain essential meetings to be attended in person
