A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Account Manager in Gauteng
- Degree or Diploma or equivalent with sales and or marketing/management/SDF
- At least 2-3 years or more sales experience
- Must have Technical experience in Training Development space
- Must have own vehicle
Client Development and Validation:
- Identify and validate selected client opportunities
- Collaborate with other stakeholders to provide a conceptual solution that is aligned to the clients’ needs
- Develop a conceptual proposal and submit / present in line with Adcorp and ATS’s Corporate Identity
- Ensure client has a full understanding of the proposal and refine the proposal to ensure 100% alignment with the client’s needs
- Obtain client sign off of the proposal / solution.
Finance:
- Agree on business terms and articulate these into the Service Level Agreement to the client
- Ensure invoicing process is clearly understood and communicated to internal stakeholders – P.O process etc
- Ensure Service Level Agreement is signed
- In the instance of a new client, liaise with finance to open a new client account in line with Adcorp process and policies
- Any deviation from 30 day payment terms to be escalated to finance.
Customer Service:
- Ensure a thorough briefing of all client information and project documentation to the Operational team responsible for delivery on the project
- Ensure client reports are to standard and provided timeously to the client
- Liaise with operations to ensure clients needs are being delivered on and to proactively manage any delivery challenges, through the operations team
Administration:
- Update the sales pipeline weekly
- Update the CRM with the appropriate information
- Prepare and present sales reports including sales turnover, sales pipeline, and areas of proposed client based to the Manager monthly
Post sales stakeholder management:
- Ensure on-going relationship building to retain the client and to identify new sales opportunities
- Ensure client is aware of ATS differentiation at all times.
Financial
- Achieve agreed sales targets.
- Ensure Operational approval of all costings to clients and the achievement of budgeted GP’s.
Marketing
- Continually research and network to stay abreast of global trends, consumers competitors customers/partners satisfaction levels
- Attend conferences and networking opportunities
- Excellent verbal and written communication skills (including tender-proposal proficiency, face to face and telephonic)
- Strong business acumen/ ability to hold in-depth discussions on business topics
- Innovation and creativity in the development of products and solutions for clients
- Customer/client focus
- Pro-active, structured, deadline focused and passionate about learning and development
- Flexible
- Results-driven
- Ability to work independently
- Strong interpersonal skills and ability to operate in different cultures
- Conflict resolution and negotiation skills
- Proven track record of achievement of sales targets
- Strong understanding of client and market dynamics and requirements
- Uncompromising standards of excellence, integrity attention to detail
- Ability to work in a structured environment