Sales, Marketing / Production Coordinator
Reporting to the Managing Director and Company Shareholders, the Sales, Marketing / Production Coordinator is responsible for supporting and coordinating between the Sales and Production teams by providing administrative support.
Minimum Requirements:
- Matric, Grade 12 certificate
- Valid Driver's licence
Responsibilities:
- Responsible for day to day sales enquiries from existing or potential customers – quotes, prices, product construction etc.
- Manage and record all sales enquiries.
- Serve customers by selling products and meeting customers’ needs.
- Service existing accounts, obtain orders, and establish new accounts.
- Resolve customer complaints by investigating problems, developing solutions, and preparing reports through the production team.
- Expand sales in existing accounts by introducing new products that the production team may be developing.
- Keep customers informed of their order progress by submitting weekly/monthly outstanding order lists.
- Keep customers informed of delivery status for their deliveries.
- Travel will be required for quarterly meetings with existing customers or meetings with potential new customers.
- Conceive new designs/packaging or changes to existing designs/packaging with new or existing customers.
- Submit manufacturing orders by referring to price lists and product literature.
- Post manufacturing orders into Pastel Accounting system.
- Check that the sales balance and submit monthly sales reports to the Management team every month end.
- Submit Sales Reps reports to the Sales Team and Accounting Team.
- Keep management informed by submitting weekly, monthly, and annual sales and production reports.
- Maintain professional and technical knowledge by continual meetings and updates with the production team.
- Liaise with logistics and customers in coordination with the collection and delivery of orders.
- Provide historical records by maintaining records on customer sales and production tracking.
- General support to the sales team and production team as required.
- Procure items instructed by the Management team.
- Perform day to day administrative tasks, answering the telephone, etc.
Key Skills and Competencies:
- Time management and planning skills.
- Interpersonal, written, and verbal communication skills.
- Able to meet multiple project deadlines and demonstrate good attention to detail.
- Able to demonstrate an understanding of the needs of the customer.
- Able to work individually as well as part of a team.
- Ability to meet deadlines with minimal supervision.
- Knowledge of export compliance and logistics is an advantage but not a specific requirement.
- Customer service and client relationships.
- Knowledge of graphic design is an advantage but not a specific requirement.
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