Customer Service Specialist - Banking& Financial Services Teleperformance certified as great place to work UK in2023! . At Teleperformance, we deliver an outstanding customerexperience, at every single opportunity, as a result of ourcommitment, passion and dedication toexcellence.
Dueto our success we have exciting opportunities in our Banking andInsurance sector - no previous experiencenecessary.
StartDates : 12th August2024 Salary : £11.44 perhour Location : Office Based inGlasgow Shifts : Varying shifts (Part Time not available)
Training : 1-4weeks Contract :Permanent BackgroundChecking : Right to Work in theUK Criminal RecordCheck CreditCheck Any other associatedchecks Please note we do not allow any time off/holidayrequests within the first 8 weeks to allow for fulltraining
OurBenefits
- On-line recruitment process, withpotential job offer within 24 hours
- Refer & Earn Scheme - earn up to £900 for referringa friend to work for TP! And £300 for your friendtoo!
- 28 days' holiday (including bank holidays), increasingto 30 days following your 1-year serviceanniversary
- Length of Service and monthlyrecognition awards
- Opportunities for career developmentand progression
- Employee welfare support with freeaccess to our Mental Health Employee Assistanceprogramme
- PensionScheme
SomethingExtra - Discounted holidays, flights andhotels
- Discountedutility bills
- Cineworldtickets - Up to 55% off
- Virgin Trains -20% off
- VirginExperience Days - 20% off 25% off O2 and 20% of EE MobileContracts
- Sony - 20% offMobile Phones
- Ray-Ban - 20%off
Skills needed to be a Customer ServiceRepresentative
- A professional,polite and courteous telephonemanner
- Ability to deliverexcellent service with outgoingnature Excellent verbalcommunication skills A good listener whocan convey empathy, patience andunderstanding Confident andproactive to deal with difficult situations andconversations High levels ofaccuracy and attention todetail
- Be driven to worktowards achievabletargets
Financial Sector - KeyResponsibilities - Provide exceptional and efficientcustomer service across our telephone, email, webchat and socialmedia channels Use yourproblem-solving skills to support our customers, resolve theirquery and create a positiveexperience Ensure that allcustomers are supported in accordance with regulatory requirementswhich aim to protect ourcustomers Have excellent attention todetail
- Beknowledgeable of our client's process and products and how best tosupport the customer
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